The Nigerian Electricity Regulatory Commission (NERC) has reiterated that Electricity Distribution Companies (DisCos) are required to replace faulty or outdated electricity meters free of charge.
In a public notice issued on Friday, NERC clarified that consumers should not bear the cost of replacing defective or obsolete meters, except in cases where the damage is caused by the user.
The directive aims to safeguard electricity consumers and ensure access to reliable services while avoiding unfair charges due to malfunctioning meters.
To assist those facing non-compliance by DisCos, NERC has provided various channels for lodging complaints. Consumers can report issues through the following contact options:
NERC encourages consumers to be vigilant and report any distribution company failing to adhere to this policy.
The Commission also reminded Nigerians of their rights to efficient and dependable electricity services, urging everyone to stay informed and take action if discrepancies arise.
