Instacash, a mobile money platform, is challenging the long-standing dominance of traditional banks and telecom providers in Eswatini’s financial sector. Launched just two years ago by Kenya’s Directcore Technologies, the fintech has quickly gained traction in the southern African kingdom.
The platform, which operates independently of telecom companies, has already attracted over 200,000 users—more than 16.67% of the country’s population. This marks a significant shift in a market traditionally controlled by five banks, including three from South Africa.
The rapid uptake of Instacash suggests that it could have a transformative impact in Eswatini, similar to the effect M-PESA had elsewhere, as younger users increasingly turn to mobile financial solutions.
“We saw an opportunity in the underserved market,” Mandla Nxumalo, Managing Director of Instacash, told reporters in Nairobi.
“With only 30% of the population formally employed, traditional banking wasn’t meeting the needs of the broader population.”
Its independence from telecom operators allows the platform to offer full interoperability on MTN Eswatini and Eswatini Mobile, which provide for 99% of the market.
This flexibility has made the platform particularly attractive in a market where telecom-backed mobile money services like MTN Momo previously held sway.
By providing financial access via basic GSM and 2G networks, InstaCash appealed even to those without internet connectivity, a crucial feature in Eswatini’s largely rural population.
Instacash has found a receptive regulator in Eswatini, something many African Fintech startups have had trouble with when expanding across the continent.
“The ecosystem lacks product diversity across the FinTech verticals and market enablers. In sum, there is a dearth of local actors, alternative regulatory instruments and sustainable funding sources to develop a FinTech ecosystem,” a recent eSwatini Central Bank report reads.
Its presence in the market has led to regulatory changes. The platform’s unique telco-agnostic status forced Eswatini’s regulators to revise how mobile money services are licensed and overseen, separating telecom businesses from their financial services arms.
“We changed how mobile money is regulated in this country,” Nxumalo said.
“After we entered the market, telcos had to split their mobile money and telecom operations to ensure a level playing field.”
Despite its recent entry, InstaCash is already the second-largest player in Eswatini’s mobile money market and while the country has a relatively small population, there is plenty of room for growth.
Eswatini Fintech Landscape Report 2023 credits the country’s 87% financial inclusion to mobile money services, up from 44% in 2010.
According to Finscope data, as of 2018, 48.4% of EmaSwati are women and 51.6% use financial products and services, are educated, live mostly in rural locations and are active in the agriculture and trade sectors.
With most of the population still unbanked and underserved by traditional banks, there remains considerable scope for expansion.
Seth Onyango, bird story agency