Microsoft has announced that businesses will be able to create and manage autonomous Artificial Intelligence agents to handle routine tasks starting in November 2024.
Using the new capabilities, clients can streamline processes in sales, service, finance, and supply chain management through Microsoft’s Copilot Studio.
New agentic capabilities that will bring AI-first business processes to every organisation are being announced. According to the post, the ability to create autonomous agents with Copilot Studio will be in public preview next month.
The upcoming release will feature ten new autonomous agents integrated into Dynamics 365, which will automate lead generation, sales order processing, and supply chain management processes.
Microsoft stated that these agents will use data from Microsoft 365 Graph, Dataverse, and other sources to support various operational needs, including IT help desks and employee onboarding.
With the shift from private to public preview, a broader range of customers can leverage these new tools to enhance their critical business processes.
Microsoft also mentioned that several organisations are already using these autonomous agents to improve their operations. Early adopters include Clifford Chance, McKinsey & Company, Pets at Home, and Thomson Reuters.
Pets at Home, the United Kingdom’s leading pet care business, has developed an agent for its profit protection team. The company disclosed that this agent enables more efficient case compilation for human review, potentially leading to significant annual savings.
McKinsey and Company is piloting an agent who will expedite client onboarding. The agent reportedly reduces lead time by 90 per cent and administrative tasks by 30 per cent.
Thomson Reuters has developed a professional-grade agent to streamline its legal due diligence workflow. Tests indicate that some tasks could be completed in half the usual time.
