Following the uproar from Taylor Swift fans over extreme difficulty to purchase tickets to the superstar singer’s much anticipated ‘The eras tour’, the justice department has opened investigations into Ticketmaster and its owner.
Ticketmaster’s systems crashed due to an overwhelming number of presale ticket buyers; now leaving fans shut out after some even waited in hours-long queues over a span of two days.
Although Ticketmaster tendered a public apology online to Taylor and all her fans, The ticket sales and distribution company explained that the demand smashed records – and parts of its website. Saying that Despite handling on sales for countless tours in the past, “Never before has a Verified Fan on sale sparked so much attention – or traffic. A record of 2 million tickets were sold in a single day, the most for an artist.
Legal chiefs in Nevada, Tennessee and Pennsylvania have launched investigations into the fiasco; the governor’s office asked the public to file complaints about using Ticketmaster just to ensure that the consumer protection laws and antitrust laws in within these states are being honored.
Understandably, upset Taylor Swift broke her silence saying ‘I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could. It’s truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them.”
As Ticketmaster has canceled general ticket sales for Taylor Swift’s Eras Tour due to ‘insufficient remaining ticket inventory’, fans looking to purchase resale tickets are now facing price tags from several hundred dollars all the way up to tens of thousands of dollars a piece. Multiple lawmakers have accused Ticketmaster of abusing its power as the dominant ticket-seller for consumers.